Refund Policy

At Cartested USA, we strive to ensure that our customers are completely satisfied with our services. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and how to proceed with a refund request.

1. Eligibility for Refunds Refunds are available under the following conditions:

• You purchased a vehicle history report but did not receive the report due to a technical error on our end.
• The vehicle history report provided is inaccurate or incomplete based on the data we promised to deliver.
• You requested a refund within 7 days of your purchase date.

2. Non-Refundable Conditions We do not offer refunds under the following circumstances:

• The VIN entered was incorrect or invalid.
• You changed your mind after the report has been delivered.
• You did not review the sample report or understand the scope of our services before purchase.
• Any delay or issues caused by third-party services or external factors beyond our control.

3. Refund Request Process To request a refund, please follow these steps:

1. Contact Us: Email us at support@cartested.com with your order details, including the purchase date and VIN.
2. Reason for Refund: Provide a detailed explanation of why you are requesting a refund, including any supporting documentation or screenshots.
3. Review: Our team will review your request and respond within 1-2 business days.

4. Refund Approval If your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Contact Information For any questions or concerns regarding our refund policy, please contact us at:

• Email: support@cartested.com

We value your business and are committed to providing the best possible service. If you have any feedback or suggestions, please do not hesitate to reach out to us.